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General Terms & Conditions

Terms and Conditions Aquitaine Croisieres – MS BORDEAUX & Mirabelle

The booking agreement is between the Customer and Aquitaine Croisieres, S.A.R.L., hereinafter called the Company, operator of Motor Ship BORDEAUX and MS Mirabelle.

The Customer means any person or persons with whom the Company makes any booking agreement; this shall not be limited to the person or persons who makes an application for booking, but also applies to any person included or designated in any booking, whether named, or not.

The company is entitled, at the conclusion of the contract, to demand from the customer a reasonable advance payment or security, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed upon in the contract in text form. The statutory provisions shall remain unaffected in the case of prepayments or security payments for package tours.

If a right of rescission is not agreed upon or has already expired, there is no statutory right of rescission or termination and if the company does not agree to a cancellation of the contract, the company retains the right to the agreed remuneration despite non-utilization of the service. The company has to pay the saved expenses. The company can deduct the deduction for expenses saved. In this case, the customer is obliged to pay at least 90% of the contractually agreed travel price. The customer is free to prove that the above claim has not occurred or has not occurred to the required amount.

Cancellation by the customer of the contract concluded with the Company is only possible if a right of withdrawal has been expressly agreed on in the contract and during the booking, if there is another legal right of withdrawal, or if the Company expressly agrees to cancel the contract. The agreement of a right of withdrawal as well as the possible consent to a cancellation of the contract shall be made in text form.

If the Company and the customer have agreed to cancel the contract free of charge, the customer can then withdraw from the contract, without incurring payment or compensation claims by the hotel. The right of withdrawal of the customer expires if he does not exercise his right to rescind to the hotel by the agreed date.

If it has been agreed upon, that the customer can cancel the contract free of charge within a certain period, the company is entitled in this period to withdraw from the contract, if requests from other customers are available for the contractually booked cabins, and the customer inquires with the company about a reasonable deadline on his right to rescind the contract.

We strongly recommend purchasing trip cancellation insurance at the time of initial payment.

Individual Bookings:

  • A 25% deposit is required at the time of booking, which you pay with Paypal, credit card or instant bank transfer within 7 days of reservation.
  • Final payment is due at 75 days prior to departure. Reservations will be canceled if final payment is not received in a timely manner.

Cancellation conditions individual bookings:

  • 25% of the cruise price for cancellations received up to 75 days before the date of departure
  • 50% of the cruise price for cancellations received between 74 and 30 days before the date of departure.
  • Entire cruise price for cancellations received less than 1 month before the departure
  • All cancellations must be submitted in writing to the Company.

Groups (up to 10 pax) & Charters:

  • At the signing of this contract: 10 % which you pay with bank transfer within 7 days of reservation.

Cancellation fees Groups

  • 120 days before departure: 60%
  • 60 days before departure: 30%

 

We reserve the right at all times to cancel any booking, or portion thereof, for any reason whatsoever, and the Company’s sole obligation is to refund all sums paid for the cancelled portion of the cruise by the Customer without further liability.

 

The Company shall not be liable for any loss, damage, injury or delay, including travel delays due to bad weather, strike or any other reasons beyond its control, incurred by the Customer before the start of or during the cruise.

In the event that Customers are refused entry into France due to incorrect documentation (passport, visa, health certificates, etc.) the Company accepts no liability for the customer’s negligence of this nature and the standard cancellation procedure will apply.

  • Unforeseen circumstances, and acts of god, such as weather, flood, drought, strikes and canal closures, can occasionally cause cruise routes and/or excursions to change. The Company is not responsible for these occurrences. A change in route or excursions will not be accepted as a cause for cancellation of a cruise. An alternative and accessible route/excursion will be chosen and Customers will be notified of any alterationsregarding departure or arrival points.

The Customer shall have no claim upon the Company as a result of any breakdown or failure of the boat’s engine or other equipment or any delays caused by repairs of the ships.

  • The Company assumes no responsibility for a guest’s illness, injury or death while aboard a barge or its vehicle. Customers agree to hold harmless and indemnify the company in the event of such occurrences. Insurance against personal accident and/or loss of personal effects is not included in the price, and no responsibility can be accepted for accidents or losses.

Guests are strongly advised to insure themselves and their belongings.

For any loss or damage proved to have been caused by the negligence of the Company, the liability of the Company shall be limited to the price paid for the cruise.

  • Passengers shall be liable to and shall reimburse the Company for all damages to the vessel and its furnishings and any equipment or property of the Company, or to himself or a third party, caused directly or indirectly, in whole or in part, or by any act or omission of the passenger, whether willfully or by negligence, this is then the responsibility of the Customer to either put right the damage to the Company’s satisfaction, or pay the full cost of the repair or replacement as appropriate to the ship crew before the end of the cruise. This repair or replacement option shall be at the sole discretion of the Company.
  • The Company shall not be liable for any damage, injury, death, inconvenience or expense due to the act of default, or action by any subcontractor associated with the cruise. The Company is insured for any category of prejudice that a passenger could encounter on the barge.
  • Every care has been taken to ensure the accuracy of barge accommodation descriptions. The plans contained herein are for information purposes only and may be altered periodically to improve comfort, safety and livability. All such information is for guidance only, and no liability will be accepted by the Company for any changes or inaccuracies.

These Terms and Conditions are governed by French Law and all parties shall submit exclusively to the jurisdiction of Bordeaux courts at all times for all purposes.

  • For the safety and comfort of all passengers, smoking is authorized only outside the ship and on the decks. Guests are requested to dispose of cigarette, pipe or cigar remnants in an appropriate manner, and agree to assume all responsibility for any damage, injury, or delay caused by the failure to properly dispose of smoking wastes.

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